If your item has arrived damaged, faulty or is incorrect or missing please contact us within 7 days by emailing at email@example.com with a photo. We will do our best to send a replacement or lodge a claim with the courier.
Please don’t throw this away as we may require the product to be returned.
We shall accept returns for faulty or defective items within a reasonable timeframe as long as the fault or defect is reported as soon as it occurs.
You cannot claim if:
- You used the product in a way that a reasonable consumer would not
- You broke or lost the product
- You modified the product, and this is what caused the issue
- You changed your mind